Frequently Asked Questions (FAQ)

Care & Maintenance

• What if my blinds will not raise and lower?

  On occasion (during shipping, handling, and product use) the raise & lower operator will become disengaged from the magnets under the glass. Follow the troubleshooting step below:

  1. Slowly raise the blinds up, until you hear the first click.
  2. Then, continue raising until you hear a second click.
  3. Now, lower and raise blinds completely to make sure procedure was completed properly.

• What is the best way to clean sandblasted or etched glass?

  • Dust frosted glass with a feather duster at least once per week, to minimize the chance of dust accumulation.
  • Rinse the glass, using plain water. You can use a water hose, but don't use any pressurized attachments, as they can damage the etching.
  • Wash the glass (once a month) using a mild dishwashing liquid and water. Then dry with a lint-free terry cloth towel.
  • Spray ammonia-free glass cleaner on a terry cloth towel and wipe the glass until dry, to avoid streaking.

• Am I able to buy touch up paint or stain to fix some scratches on my door?

  Yes, but it will need to be purchased through one of our Dealers.

• What is the paint code for one of Bayer Built's paint colors so I can buy it in a paint store?

  Our paint & stain coatings are specifically formulated for our finishing equipment & therefore it is not suitable for field finishing which is why we don't offer it for purchase.

• What is the warranty process for your product?

  Please see our warranty information.

• How do I stain and seal a fiberglass door?

  Please see our Fiberglass and Steel Door Finishing Instructions (PDF, 23 KB)

• Can I sand down and restain a fiberglass door?

  Please view our finishing instructions.

• There's a draft coming from the bottom of my door, how do I fix this?

  There are two situations that typically cause a draft at the bottom of your door:

  1. The first thing to check is your door sweep. The sweep is the rubber seal on the bottom of the door slab. The sweep is intended to make contact against the riser bar of your sill (threshold). If the sweep has noticeably been compromised from daily use, a new one can be sourced from your nearest Bayer Built dealer in order to replace it.
  2. If your sweep is still intact, the next thing to check is the riser bar. This is the brown bar within the sill (threshold) that makes contact with the door sweep when the door is closed. If you can see daylight between the riser bar and the door sweep when closed, the riser bar can be adjusted to close those areas. To adjust, gently pry out the round brown caps located within the riser bar and adjust the screws with a screwdriver. The riser bar can be adjusted up or down in order to eliminate drafts or reduce where the sweep may be too tight against the riser bar.